First of all, the rant that I am about to go on might be attributed to the fact that I am still sick. STILL SICK! When is this going to end? Or it might be attributed to MENOPAUSE! Not the cat, actually mine, or maybe, just maybe I have a legitimate gripe. It all started 16 + years ago. We bought the building that our business is in and it had a coal/wood burner as it's heat source. For obvious reasons, that was not going to work, obvious being while I have had experience with coal and wood burning heat sources, I was therefore experienced enough to know I was done with that portion of my life. The day, the coldest day in January that year, was the day that the gas company was to hook up the gas to the new furnace. They didn't show up, the coal burner was unhooked, the pipes were going to freeze, the LADY on the phone didn't care, so what, I ranted, I raved and finally with the threat of suing, lawyers, media intervention and one well placed phone call, they came an...